PRIVACY POLICY

1. Introduction

At New England Granite & Marble, we recognize that your home renovation projects are personal, and so is your data. We are deeply committed to maintaining the trust and confidence of our visitors and clients. This Privacy Policy is not just a legal formality; it is our promise to you regarding how we treat the personal information you share with us through our website, our LiveChat services, and our showroom interactions.

2. Information We Collect

In order to provide you with precise estimates and exceptional service, we collect specific types of data:

A. Personal Identification Information

We collect information that you voluntarily provide to us when you request a free estimate, schedule a consultation, or communicate with our team. This includes:

• Identity Data: First name and last name.
• Contact Data: Email address, phone number, and physical address (project location).

B. Project & Design Specifications

Unlike standard websites, our business requires technical details to serve you. We collect specific project data through our "Get Free Estimate" and "Consultation" forms, including:

• Countertop dimensions and layout measurements.
• Material preferences (e.g., Granite, Quartz, Marble).
• Design choices such as backsplash type and edge profiles.

C. Communications & Support History

• LiveChat Transcripts: If you engage with our support team via our website's LiveChat widget, please be aware that these conversations may be recorded and archived securely. We use these transcripts to ensure quality service and to maintain a history of your project requirements.
• Correspondence: We keep records of emails and form submissions to track the progress of your project from inquiry to installation.

D. Technical & Usage Data

When you browse our website, we may automatically collect specific technical data to improve your experience, such as your IP address, browser type, and operating system.

3. How We Use Your Information

Your data is used strictly for legitimate business purposes centered around your project:

• To Provide Estimates: We use your dimensions and material choices to generate accurate price quotes.
• To Schedule Services: We use your contact details to arrange in-home templates and final installations.
• Customer Support: We reference your chat history and past inquiries to provide seamless, personalized support without asking you to repeat details.
• Security: To verify your identity and prevent fraud using tools like Google reCAPTCHA.

4. Third-Party Services & Data Sharing

We do not sell, trade, or rent your personal identification information to others. However, we do use trusted third-party service providers to help us operate our business:

• Google reCAPTCHA: Our forms are protected by reCAPTCHA to prevent spam. This service collects hardware and software information, such as device and application data, and sends it to Google for analysis.
• Google Maps: We use Google Maps APIs to display our location and assist with address verification.
• Analytics: We may use analytics providers to understand website traffic trends, which helps us improve our online showroom experience.

5. Data Security

We have implemented robust security measures to protect your personal information.

• Secure Storage: All client inquiries, estimates, and chat logs are stored in a secure administrative dashboard accessible only to authorized personnel with specific login credentials.
• Encryption: Data transmitted between your browser and our website is protected via Secure Socket Layer (SSL) encryption technology.

6. Your Rights

You have control over your information. At any time, you have the right to:

• Request a copy of the personal data we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal data from our records (subject to legal retention requirements for tax and contract purposes).

To exercise any of these rights, please contact our administrative team directly.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: